DONATION FAQs

How can I volunteer with GROAD CIC?

You can sign up via our Volunteering Form or get in touch directly. We welcome volunteers for sorting donations, collection support, event help, and community drives.
Do I need any specific skills or experience to volunteer?

Not at all! Everyone is welcome. The most important qualities are a willingness to help and a positive attitude. Training will be provided where necessary.
Can businesses or schools get involved through volunteering?

Yes! We encourage group volunteering days, workplace challenges, and school drives. It’s a great way to give back while building teamwork and community spirit.
Is there a minimum time commitment for volunteers?

No minimum, whether you can give a few hours once in a while or commit to regular support, every contribution makes a difference.
Besides donating items, how else can I support GROAD CIC?

Make a financial contribution to help us cover transport, storage, and distribution costs. Spread the word by sharing our mission with friends, family, or on social media. Organise a community drive with your school, office, or neighbourhood.
What kind of items can I donate?

We accept good-quality, reusable items such as: Clothing, shoes, and accessories Small home appliances (in working order) Kitchenware, utensils, and cookware Books, toys, and educational materials Clean bedding, curtains, and linens Please note: We accept items that are in clean and usable condition. Please ensure all donations are suitable for reuse. If you wouldn’t give it to a friend, it’s probably not suitable for donation.
Do you collect donations, or do I have to drop them off?

Drop off items at our community hubs (e.g., Edward Alleyn Sports Club, St Faith’s Community Centre) during opening hours. Drop by our ShoptoDonate studio to hand in donations directly. Arrange local collection services for bulk donations or if you’re unable to travel (please get in touch with us in advance to confirm).
Who benefits from my donations?

Your donations directly support: Vulnerable families and individuals across the UK Refugee communities in need of clothing and household essentials Local community projects and initiatives supported by GROAD CIC By donating, you’re giving items a second or third life while helping someone in real need.
Do you accept large furniture or electrical items?

Yes, we do! We accept: Large furniture such as sofas, wardrobes, tables, and beds (in good, usable condition). Electrical items and appliances, including white goods like fridges, washing machines, and ovens (must be in safe working order). If you’re planning to donate large or bulky items, please contact us in advance so we can arrange a convenient collection or drop-off.
How should I prepare my items before donating?

Wash and clean clothing, linens, and soft furnishings. Ensure appliances and electronics are in a safe, working condition. Pack smaller items in bags or boxes for easier transport. Label fragile items clearly. This helps us process and distribute donations quickly and effectively.
Can I get a receipt for my donation?

Yes. Upon request, we can provide a donation receipt for your records. While donations are not tax-deductible in the UK, receipts help keep track of your contributions and support transparency.
Can businesses or schools donate in bulk?

Absolutely! We welcome partnerships with schools, universities, offices, and businesses that wish to donate in bulk. Whether it’s a clothing drive, electronics collection, or end-of-term clear-out, we’ll coordinate with you to make it seamless.
What happens to items that cannot be reused?

If an item cannot be passed on, we ensure it is recycled responsibly to minimise waste. Our aim is to reduce landfill and promote sustainability in every way possible.
How do I stay updated on wanted items or urgent donation needs?

Check our “Wanted Donations” section on the website or follow us on social media. We regularly update these lists, especially during campaigns for refugees, families in crisis, or seasonal drives.
Who do I contact if I still have questions?

Email: info@getridofit-donate.com Contact Form: Contact Us Phone/WhatsApp: 07944 102112 Our team will be happy to assist you.
How do I book a collection for my items?

You can book a collection by contacting us via email, phone, or WhatsApp. Please provide details about your items, and we’ll confirm a convenient collection date and time.
What are your studio and hub opening hours?

Our community hubs and studio have different opening times. Please check our Locations & Hours page for the latest schedules before dropping off donations.
Is there a limit to how many items I can donate at once?

There’s no strict limit. For very large or bulk donations, we ask that you contact us in advance so we can make proper arrangements.
Do I need to sort or separate items before donating?

No need! At GROAD, we take care of sorting and sanitising all donated items. Simply drop them off (or arrange a collection), and our team will handle the rest to ensure items are distributed safely and effectively.
Can I donate if I live outside your local area?

Yes. You can drop items directly at our studio or hubs, or arrange a courier service to send donations from outside our local area.
How long does it take for collected items to be distributed?

We aim to process and distribute items as quickly as possible, often within 1–2 weeks, especially for urgent appeals such as refugee support or family emergencies.
Do you offer same-day or urgent collections?

We do not offer same-day or urgent collections. If your donation is urgent, we will try our best to arrange a quicker turnaround, but this cannot be guaranteed.
How much does a pick-up cost?

Each pick-up is £10, which will be directed to support our Rough Sleeper Winter Project.
Why is there a pick-up charge?

The charge helps us fund important community projects and allows us to reduce our carbon footprint by planning efficient pick-up routes.
Where do I drop off my donation?

You can also drop off items at our community hubs. Use the map below to pinpoint the nearest location: St Faith and Edward Alleyn Sports Club